MAI Works Privacy Policy

Effective Date: May 2026

INTRODUCTION

This Privacy Policy (“Policy”) explains how MAI Works, MAi Pay, MAi Calls LLC, and any affiliated brands, services, or associated companies (“MAI Works,” “we,” “our,” or “us”) collect, use, store, and share information when you use our websites, payment services, digital platforms, automation tools, communication systems, software, consulting services, and related features (collectively, the “Services”).

By using our Services, you consent to the practices described in this Policy. This Policy is incorporated into and forms part of our Terms and Conditions.

INFORMATION WE COLLECT

We may collect the following categories of information:

Business and Contact Information:
Business name, owner name, email address, phone number, mailing address, tax ID, social media information, and related registration details.

Transaction Data:
Payment details, transaction activity, settlement information, timestamps, invoices, terminal activity, and related payment-processing records.

Financial Information:
Partial bank account information, routing details, billing records, and payment-related information necessary to facilitate Services.

Technical Information:
IP addresses, browser type, operating system, device identifiers, activity logs, website interactions, and session data.

Cookies & Tracking Technologies:
Used to improve functionality, analyze website traffic, maintain security, personalize user experience, and detect fraudulent activity.

Support & Communication Data:
Information submitted through forms, consultations, onboarding, customer support, emails, text messages, chats, reviews, or related communications.

HOW WE USE YOUR INFORMATION

We use collected information to:

• Provide and manage our Services
• Process payments and transactions
• Facilitate onboarding and account setup
• Deliver customer support and communication
• Improve website functionality and user experience
• Analyze performance and usage trends
• Detect fraud and maintain security
• Comply with legal and regulatory requirements
• Communicate updates, reminders, offers, or business-related information

DATA SHARING & DISCLOSURE

We do not sell personal or business information.

Information may be shared only when necessary with:

Payment Processors & Financial Institutions:
To facilitate payment processing, settlements, underwriting, or funding activities.

Technology & Service Providers:
Hosting companies, CRM platforms, analytics providers, automation services, communication tools, and software vendors supporting our Services.

Compliance & Security Providers:
Fraud prevention, verification, compliance monitoring, cybersecurity, or identity verification partners.

Legal & Regulatory Authorities:
When required by applicable law, subpoena, legal process, or governmental request.

All applicable third-party providers are expected to maintain appropriate safeguards for protecting information.

DATA RETENTION

We retain information only as long as necessary to provide Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements.

When data is no longer required, we take reasonable steps to securely delete, anonymize, or destroy it.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, or disclosure.

These safeguards may include encryption, secure hosting environments, restricted access controls, monitoring systems, and PCI-compliant technologies where applicable.

However, no online system, transmission method, or storage platform can be guaranteed completely secure.

YOUR RIGHTS & CHOICES

You may request to:

• Access or review your information
• Update or correct inaccurate information
• Request deletion of personal information, subject to legal obligations
• Opt out of marketing communications
• Request account closure where applicable

Requests may be submitted to [email protected].

COOKIES & ANALYTICS

Our websites may use cookies, analytics tools, and tracking technologies to improve performance, understand visitor behavior, maintain security, and personalize experiences.

Users may disable cookies through their browser settings, though certain website features may not function properly.

THIRD-PARTY SERVICES

Our Services may integrate with or utilize third-party platforms including:

• Payment processors
• CRM systems
• Hosting providers
• Analytics services
• Automation tools
• AI communication platforms
• Marketing software providers

Third-party providers maintain their own policies and practices. We encourage users to review those policies independently.

CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

If we become aware that information from a minor has been submitted, we will take reasonable steps to remove it.

INTERNATIONAL USE

If you access our Services outside the United States, you acknowledge that information may be processed and stored within the United States or other jurisdictions where our providers operate.

POLICY UPDATES

We reserve the right to modify or update this Privacy Policy at any time.

Changes will be posted on our websites with an updated Effective Date. Continued use of our Services after updates constitutes acceptance of the revised Policy.

CONTACT INFORMATION

Email: [email protected]

Websites:
www.maicalls.com
www.gomaipay.com

MAi Calls LLC
2200 N Commerce Pkwy
Weston, FL 33326